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Fire Department Relocates Dispatch Center

Posted on Jan 11, 2017

Washington Township dispatchers have begun working out of the Montgomery County Regional Dispatch Center (RDC) where the township has leased space since January 11.

The new arrangement provides the most up-to-date technology, ensures a more secure dispatch system, and saves costly equipment updates, according to Fire Chief Bill Gaul. “Relocating to the RDC provides the best of both worlds – high-end, exceptionally reliable service that also is cost-effective for taxpayers,” he said.

Gaul said individuals in Centerville/Washington Township who call 911 will not experience any change in service delivery because the township’s own dispatchers are answering the phones and dispatching equipment.

Relocating to the regional dispatch center expands on the township’s positive long-term collaboration with the Montgomery County Sheriff’s Office, said Township Administrator Jesse Lightle.

“Contracting with the sheriff’s office for police has given the township local control with the efficiencies, economy and expertise of a large department. We have every reason to believe that extending this collaboration to fire dispatch will provide the same advantages,” Lightle said. More than half of all Washington Township emergency fire and medical calls already are funneled through the center, she added.

The Regional Dispatch Center provides services for 16 police and nine fire departments and is one of only a few stand-alone emergency dispatching centers in the nation to be accredited by the Commission on Accreditation for Law Enforcement Agencies. The RDC offers extensive equipment backup in case of component or power failure – from redundant generators, HVAC systems, emergency radios and telecommunications to a fully-functional backup center in the county jail.

“Montgomery County is a much larger organization that has the ability to maintain the latest technology. By leasing space, we’re able to ensure that township dispatch keeps pace with technology that’s constantly evolving,” Gaul said.  The move will reduce expensive, technology-driven upgrades that have occurred in three to four-year cycles over the past decade.


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